24-hr Crisis Hotline

In operation since 1977, CORA maintains the only hotline in San Mateo County just for intimate partner abuse. Survivors can expect trauma-informed, immediate life-saving support including:

Crisis counseling
Safety planning
Counselors fluent in Spanish and English
Option to learn about breaking the cycle of violence
Access to CORA’s other services
External resources provided

All crisis counselors receive training certified by the California Office of Emergency Services. Translation services in other languages are available through AT&T translation service.

Walk-in Support

Our Crisis Intervention team is currently accepting walk ins Tuesdays, Wednesdays, and Thursdays from 10am-12pm and 2pm-4pm, or by Appointment on Fridays.

Note: CORA’s Legal Department does not accept walk-in clients. If you are in need of legal support, please contact our Legal Information Line at 650-259-1855.

Emergency Response Program (ERP)

The Emergency Response Program provides immediate, telephone-based crisis counseling to intimate partner abuse survivors at the scene of 911 intimate partner abuse calls. This program benefits survivors and law enforcement by:

  • Connecting survivors with counselors who can provide immediate trauma-informed support
  • Expediting the delivery of CORA’s life-saving services for the survivor
  • Allowing officers to focus on the legal aspects of the situation

ERP is made possible through our partnership with all San Mateo County law enforcement agencies (over 20 agencies). In cases when immediate crisis intervention is not needed or appropriate, the police summary is sent to CORA via a secure web-based system, and an ERP crisis counselor contacts each survivor within 48 hours after the initial referral to offer appropriate services.